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The Laws of Choice: Predicting Customer Behavior
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Research Techniques
The company's principal proprietary techniques are conceptually connected and general in scope. They have been used successfully in a wide range of applications, for consumer electronics equipment, business equipment, business systems, financial services, telecommunications, packaged goods, food service, pharmaceuticals, publishing, air travel, television programming, etc. The techniques have been implemented utilizing direct mail, internet surveys, phone and personal interviews.

Among the techniques are:
STEP
SKU-SSET
For evaluating the share potential of:
  • concepts and advertising strategies
  • price levels (price/demand curves)
  • new products
  • line extensions, cannibalization
  • test market projections
  • product formulations/features
  • product names
  • logos
  • style and graphics
  • print ads
  • TV commercials
More about STEP
For accomplishing — with greater power and flexibility — some of the same objectives that conjoint analysis has attempted to tackle, and some additional ones, such as:
  • diagnosing competitive strengths and weaknesses
  • choice modeling
  • segmentation analysis
  • tradeoff analysis
  • synthesizing product offers
  • evaluating changes in your or your competitor's line of products
  • identifying positioning opportunities
  • assessing customer satisfaction, etc.
More about SUMM
For assessing the potential penetration of new or emerging product categories that do not fit into any existing competitive frame.
More about VEST
For evaluating the sales effectiveness of:
  • different TV schedules
  • different reach-frequency combinations
  • different advertising weights.
More about Adweight
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